Frequently Asked Questions (FAQ)
1. What is your minimum order quantity (MOQ)?
-
For custom towels, our MOQ is 20 pieces.
-
For magnetic towels (towel + custom magnetic clip), MOQ may vary depending on design.
2. What materials do you use?
-
Our standard material is a high-quality microfiber blend (85% nylon / 15% polyester), which provides excellent absorption, softness, and durability.
-
Other materials are also available upon request, depending on your specific needs.
3. What towel sizes are available?
We offer fully customizable sizes, but the most common option is 40 × 60 cm, which is popular for golf use.
4. Can I customize both towels and accessories?
Yes. We can:
-
Print your logo or design directly on the towel.
-
Create a custom logo/mold on the magnetic clip.
5. How long does production take?
From order confirmation to shipping, the process typically takes 3–4 weeks. Rush orders may be available upon request.
6. Do you ship internationally?
Yes. We ship worldwide. Shipping costs depend on destination and order size.
7. How do I get a quote?
Simply go to our Contact Page and send us your requirements (logo, size, quantity).
We’ll prepare a free mockup and pricing estimate for you.
8. What is your return policy?
-
Custom products: No returns, unless the item is defective or incorrect due to our error.
-
Ready-made products (e.g., Labubu towel): Returns accepted within 14 days if unused and in original packaging.
👉 Please see our full Return Policy.
9. Can I see samples before ordering in bulk?
Yes. Sample production is available. Contact us for details.
10. Do you offer wholesale pricing?
Yes. We provide volume discounts for larger orders. Please include your desired quantity when requesting a quote.
11. Where are you based?
TowelCaddy is based in Toronto, Canada.
Our manufacturing partner factory in China has over 9 years of experience producing high-quality golf towels for international clients.